Effective date: 9 November 2026 · Version 2026-11-09.2
Who to contact
Contact Kyle Monrose, trading as UK Energy Toolkit at Kylemonrose@gmail.com, or write to Hamerton Road, Northfleet, Kent, DA11 9DX. Include your order reference, product and issue. Never send full card details. This policy does not limit statutory consumer rights under the Consumer Rights Act 2015 or Consumer Contracts Regulations 2013.
Change of mind and immediate downloads
Consumers normally have a 14-day cancellation period starting the day after the contract is made. For digital content, that right is lost once supply begins only where you have expressly consented to immediate supply, acknowledged the loss of the cancellation right and received the required contract confirmation. Our separate unticked checkout checkbox asks for that consent and acknowledgement. Accepting Terms alone is not enough.
If supply has not begun, or those legal requirements have not been met, contact us with a clear statement that you wish to cancel within the applicable period. You do not have to use a particular form. Where a cancellation refund is due, it will normally be made within 14 days of being informed of cancellation, using the original payment method unless otherwise agreed, without a refund fee. We do not apply a blanket no-refunds policy.
Faulty, missing or misdescribed content
Contact us if a workbook will not download or open, is corrupted, contains a defect or does not match its description. Where appropriate we will help with access or provide repair or replacement within a reasonable time, without significant inconvenience and at no cost to you. Where repair or replacement is impossible or fails to meet statutory requirements, you may be entitled to a price reduction, up to the full price. A statutory price-reduction refund must be made without undue delay and within 14 days of agreement that you are entitled to it.
An expired five-minute link is not the end of your support entitlement. Return to the original purchase tab and select Check again, or contact us if you no longer have browser access. The server checks payment again before issuing a new link.
Duplicate charges and payment problems
If you believe you were charged twice, contact us with both order references so we can investigate. A failed or abandoned checkout should not deliver a workbook. If funds were taken but delivery failed, contact us rather than paying again. Refunds and payment disputes may also be handled through the payment provider under its transaction terms.
Once a purchase is refunded or disputed, the website refuses new automated download links. This is an access-security restriction, not a refusal of complaints, support, refunds or statutory remedies. Contact our support email even while a dispute is open: we will investigate product defects and any remedy you are legally entitled to, coordinating with the payment provider where needed. You do not have to withdraw a dispute to ask for support or exercise consumer rights. This does not delete a copy already downloaded or instantly invalidate a previously issued five-minute link.
Optional cancellation wording
To Kyle Monrose, trading as UK Energy Toolkit, Hamerton Road, Northfleet, Kent, DA11 9DX, Kylemonrose@gmail.com: I give notice that I cancel my contract for the following digital content: [product]. Ordered on: [date]. Order reference: [reference]. Consumer name and address: [your details]. Date: [date]. Signature only if sent on paper. Send this only where the cancellation right applies; using this wording is optional.